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What is RoamingSIM?

RoamingSIM is a way of saving of money. RoamingSIM is a product of global telecommunications innovator Cubic Telecom, who are determined to bring the cost of roaming down to a level of affordability never seen before.

RoamingSIM is a global roaming SIM card, that can be used in over 213 countries worldwide to make and receive calls, send and receive text messages, emails, and browse the internet. Along with our 700+ global partners, we are able to deliver up tp 80% savings over standard roaming fees.

Buy a RoamingSIM SIM, and realise the savings instantly.

How much does RoamingSIM cost?

You can purchase a RoamingSIM SIM for as little as $49.95.

To check out our amazing call rates, go to out Rates page. With RoamingSIM you can save up to 60%-80% when making calls, sending or receiving texts and email, or browsing the internet.

What kind of mobile phone do I need?

Our service only works with Java enabled mobile phones that are capable of installing a SIM, and that use GSM networks.

To truely roam the globe, your phone must be at least tri-band, though quad-band phones are recomended for full global coverage.

Is my handset compatible?

Your handset needs to be “unlocked” to be able to use a RoamingSIM. The best way to verify this is to remove your existing SIM card and replace with a SIM card from another operator (i.e. if you are on Telstra, try an Optus or Vodafone). If it says “SIM not valid” or “blocked” it is likely that the phone is locked. Also, if you place your RoamingSIM into your phone and you receive a message “SIM not valid”, your phone is locked. Should this be the case, you will need to contact your provider to have it unlocked. Alternatively, you could borrow a handset, or consider purchasing our phone pack which includes an unlocked handset.

Where exactly can I use my RoamingSIM SIM?

Anywhere in the 213+ countries we offer coverage, as per our "Coverage" page, provided you are within network coverage.

Can I call and text anywhere in the world?

Yes. And anyone, anywhere in the world can call ot text you at any time, provided you are within network coverage. If you are not in network coverage, or your phone is powered off, those calling you can leave you a voice message on your RoamingSIM Voicemail, which you can then access from your RoamingSIM phone.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.

The SIM card is what we sell you as part of the RoamingSIM service.

[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile phone is not tied to any particular network. You can put any SIM in it and it will register the SIM and connect to the appropriate mobile network operator.

It is fairly common in the European market. However, in the North American market it is not as common to see unlocked mobile phones.

Your phone may be locked if you purchased it on contract or pay as you go account.

To check if your phone is locked call your mobile service provider.

[More information on this subject: http://en.wikipedia.org/wiki/SIM_lock]

Will RoamingSIM work with an older phone?

The RoamingSIM service works in almost all phones manufactured over the last 4 or 5 years. However, for some older phones there are a few exceptions.

Can I dial 13/1300/1900 (Freephone/Premium) numbers?

No. RoamingSIM does not support dialling to 13/1300/1900 (Freephone/Premium) numbers. All 13xx and 1300 xx numbers have a standard Australian landline behind them and you can still dial this number

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number. When you purchase a RoamingSIM SIM, its comes with one global voice/SMS number.

Land line numbers are used to keep the costs for those calling you to a minimum.

What do I do if I lose my SIM card?

If you lose your SIM, please contact our Customer Support immediately.

Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact Customer Support who will transfer the credit from your lost SIM, to your new SIM.

Can I purchase a RoamingSIM from a retail outlet?

You can purchase a RoamingSIM starter pack at the following airport and railway station locations:

SYDNEY

Relay - Wynyard Railway Station
Newslink - Central Railway Station
Newslink - Sydney Airport (Qantas Domestic and Terminal 2)

MELBOURNE

Newslink - Flinders St Railway Station
Relay - Southern Cross Railway Station
Newslink - Melbourne Airport (International Terminal)

PERTH

Newslink - Perth Airport (International Terminal)

ADELAIDE

Relay - Adelaide Airport (International Terminal)

CAIRNS

Newslink - Cairns Airport (International Terminal)

Chatlink
Kiosk 15
369 Victoria Avenue
Chatswood
NSW 2067
From 10:30am to 6:30pm, Monday to Sunday
Phone 02 9410 1022

How long will it take to receive my SIM?

RoamingSIM currently offer 5 delivery options

• AUD7 Standard by Express Post (allow 5 business days)
• AUD12 Express by Toll Priority Courier (allow 2 business days)
• AUD 10 New Zealand Express by Toll Priority Courier (allow 2 business days)
• AUD 35 International Express by Toll Priority Courier (allow 5 business days)

Please note that all quoted delivery times are from date of your order. Orders placed over weekends and public holidays (which affect Melbourne) will be processed the next business day. RoamingSIM’s dispatch centre is based in Melbourne Australia. The processing of orders is based on local time. For Express shipping, it is advisable to provide a business address where possible so that that the courier may obtain a signature as proof of delivery. If a residential address has been advised, the documentation will be left in the letter box or in the safest possible place.

What local numbers can I add to my RoamingSIM SIM?

In addition to your free Australian landline number, you can add up to 49 additional numbers to your RoamingSIM SIM. Adding extra local numbers begins at AUD 6 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of this are available upon request.

NOTE: A recently imposed restriction by our number providers requires identification to be provided to RoamingSIM, in the form of a digital representation of a Government Issued ID accompanied by contact address, phone number and email, for the purchase of Australian, China, France, Germany, Greece, Hong Kong, Japan, Malaysia, Netherlands, Russia, Singapore, South Korea, Ukraine numbers. This requirement has been put into effect to combat a growing level of worldwide telephony fraud, and is outside RoamingSIM's control. We apologise for any inconvenience caused.

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colmbia
Croatia
Cyprus
Czech Republic
Denmark
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Latvia
Lithuania
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
USA
Venezuela

If you don't see a country here that you would like don't worry. We are adding new countries all the time.

Can I use RoamingSIM in Japan?

Yes, RoamingSIM works in Japan. However, to use RoamingSIM in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone, however it is using 3rd generation technology which is deployed in Japan. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in South Korea, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.

Can I use RoamingSIM in South Korea?

Yes, RoamingSIM works in South Korea. However, to use RoamingSIM in South korea requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone, however it is using 3rd generation technology which is deployed in South Korea. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in South Korea, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.

How can I be sure my phone will work where I am roaming?

Not sure if your phone will work where you roam?

Check your phone manual, and find out what operating frequency your phone will run at. For standard phones, they can run at 850/900/1800/1900 MHz, and this will be stated in your phone's manual. There are also 3G phones that operate at different frequencies, so if you have a 3G phone, find out what frequency it runs at.

Once you have all this information, contact Customer Support with this, where you are travelling to, and we will let you know if your phone will work there.

Does the credit or SIM card expire?

The SIM card never expires and any unused credit remains on the card.

What currency is the balance?

Your balance is displayed in EURO.

How do I check my balance?

Send an SMS with the word bal to 1966. An SMS with your balance will be returned immediately.

How do I know how much a call will cost?

It is always best to refer to the “rates” section of our website. These may change occasionally as we negotiate better rates.

How much will it cost family and friends to call me on my RoamingSIM?

Your RoamingSIM comes with a European landline number (+32XXXX) which is also your SMS number.

Rates to call this number depend upon the chosen telecom provider and, as rates vary we are unable to provide an accurate answer. If you have a local Australian number attached to your RoamingSIM, this is the best way for friends and family to contact you at the lowest rates. It is also the lowest cost way to divert your existing mobile. Costs for this are also determined by your telecom provider. Australian local numbers are available to purchase at a nominal monthly fee.

If you are not using the local number facility, then often the best way for family and friends to contact you is by using a low-cost calling card to dial your international mobile number.

How do I make Calls?

RoamingSIM uses a method called Callback to connect the call. To make a call follow these instructions:

1. Dial the number in full international format (eg +613XXX)
2. After dialing, there will be slight pause and the phone may not look like it is doing anything
3. In approximately 10 seconds your phone will then call you back
4. Answer the call normally and wait to be connected

Apple iPhone

In certain situations the iphone may require a manual override code to be entered before making each call. The code *182* should be entered before each full international number is called, followed by # at the end of the number.

iphone users can now download the free roamingsim application to use in conjunction with any roamingsim. The application makes using the sim quick and easy and gives direct access to your address book so you can easily dial numbers. Also has quick start guide, support numbers/email address and links to retrieve balance via SMS.

To get your free download please follow the link below:

RoamingSIM for iPhone

How do I setup my voicemail?

Your SIM service includes full voicemail features. You can hold 1 to access or dial 00 32 486 191996 or +32 486 191996 to set up personalised greeting, check and save/erase voicemail messages.

Do I need to contact all my friends and business colleagues and tell them I have a new number when I travel?

No, you will have a new number on your Roaming SIM so you just need to forward your home phone or mobile phone to your new number and this is seamless. This must be arranged through your usual telephone provider, who will charge their call forwarding rates.

Please note the call forward feature in the My Account Section of this website enables you to forward your RoamingSIM number to any landline number. It may be useful if you have returned from your trip and wish to forward your RoamingSIM number back to your home or office number. Note, this feature does not enable you to forward your usual mobile or landline number to your RoamingSIM number.

How can I apply for a refund?

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines while roaming.

You may apply for a refund under the following circumstances:

Roaming Solutions can only process refunds for SIM cards that have been purchased directly from Roaming Solutions. If you have purchased from a retailer you must follow their refund process. This does not apply to refunds for credit only which come via the RoamingSIM website.

1. You have not traveled and no longer require the SIM or credit.

- SIM must be returned unused still in the SIM card holder.
- A 25% administration charge will apply to total order amount (SIM plus credit)

2. You have encountered operational issues with the SIM while traveling.

SIM must be returned to Roaming Solutions.

Details must be advised in writing, including examples of issues encountered.

Roaming Solutions will use it’s discretion to identify the problem.

If the problem relates to the SIM card and it’s performance, a full refund for SIM and credit purchased will be awarded.

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines while roaming.

If the problem relates to phone type or any other issue not related to the actual SIM performance, a refund will be given for the unused credit portion only. Every attempt will be made to identify the problem in order to give you the option of using the SIM on your next trip.

To apply for a refund of your SIM and/or credit time, please follow the below steps:

1. Send a detailed letter outlining the reasons for your refund request.
2. Enclose the SIM card and send letter to the below address:

Att: Refunds Department.
Roaming Solutions
Suite 6
69-71 Rosstown Rd
Carengie Vic 3163
Australia

3. Allow 10 working days for refund to be processed.
4. Roaming Solutions will reply to your request with an outcome by email.
5. If a refund has been approved, the amount will be credited back to the credit card which was originally used for purchase.

How can I forward my usual mobile number?

With RoamingSIM, your callers won't even know you're travelling. Simply forward your usual mobile number to your local RoamingSIM number and start roaming. Contacts from home call you exactly as they usually do

Please note that most Australian telco providers do not allow forwarding mobile numbers to an international number. If you wish to do this, you can forward your mobile to your free local number. After the first month, you will need to rent the local number for a small fee.