RoamingSIM
- RoamingSIM Quick Start Guide
- RoamingDATA iPad Set Up Guide
- RoamingDATA SIM Set Up Guide
- RoamingDATA USB Internet Stick Userguide
- RoamingDATA Tips
What is RoamingSIM?
RoamingSIM is a new and unique way to save you money while using your mobile phone abroad.
RoamingSIM is a global roaming SIM card, it can be used with 900 carriers in 230+ countries and principalities it has data coverage in 200+ countries and principalities. We can deliver up to 90% savings over standard roaming costs.
Buy a RoamingSIM, and cut your roaming costs instantly.
How much does RoamingSIM cost?
RoamingSIM will cost you as little as AUD49.95 which includes AUD10.00 credit. You can check our CALL RATES.
With RoamingSIM you can save up to 90% when making calls, sending SMS, email, or browsing the internet.
You can save even more when you travel in the following countries and select the following networks:
| Country |
Network |
| Australia |
Vodafone |
| China |
China Unicorn |
| India |
Vodafone |
| Indonesia |
Hutch |
| Japan |
DoCoMo |
| Malaysia |
Celcom |
| Philippines |
Smart |
| Hong Kong |
SmarTone |
| Taiwan |
Chungwa |
| Singapore |
M1 |
| Turkey |
Vodafone |
To manually select a network simply follow these instructions. On your handset...
- Select 'settings'
- Select 'Network'
- Select 'operator selection'
- Select 'manual'selection (this path may vary slightly according to your handset)
- Then choose preferred partner from the available list of networks.
What kind of mobile phone do I need?
The RoamingSIM service only works with an unlocked mobile phone. Before you travel please check that your phone will work in your destination.
Where exactly can I use my RoamingSIM?
You can use a RoamingSIM in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our COVERAGE page for full details.
Can I call and SMS anywhere in the world?
Yes. Providing you have coverage, you can call and SMS in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our COVERAGE page for full details.
What is a SIM?
A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that
use the GSM (Global System for Mobile communications) mobile network. The SIM card
allows users to change phones by simply removing the SIM card from one mobile phone
and inserting it into another mobile phone.
The SIM card is what we sell you as part of the RoamingSIM service.
[More information on this subject:
http://en.wikipedia.org/wiki/Subscriber_Identity_Module]
What is an unlocked mobile phone?
An unlocked mobile phone is not tied to any particular network. You can insert any
SIM card into your phone and you should be able to access the appropriate mobile network
operator.
Your phone may be locked if you purchased it on contract or a prepay account with your provider.
To check if your phone is locked call your mobile service provider.
[More information on this subject:
http://en.wikipedia.org/wiki/SIM_lock]
I have seen other travel SIM services. Why is RoamingSIM better?
- We have worldwide coverage.
- The RoamingSIM has voice, SMS and data all on 1 SIM.
- We have great data rates available in UK / Europe, Indonesia, Turkey, India, China, Japan, Singapore
- It's a prepay service, no contracts, no bills, no shocks!
- We provide an optional auto top-up so you never run out of credit.
- You can add a local number from your home country to your SIM so friends, families, colleagues can call you at a local rate.
Will RoamingSIM work with an older phone?
The RoamingSIM service works in almost all phones manufactured over the last 4 or 5
years.
Can I dial 800/900 (Freephone/Premium) numbers?
No. RoamingSIM does not support dialling to 800/900 (Freephone/Premium) numbers.
Can I keep my existing phone number?
No. We do not own the rights to your existing phone number. You can choose to forward your existing number to your RoamingSIM local landline number.
What do I do if I lose my SIM card?
If you lose your SIM, please contact Customer Support immediately.
How do I access the cheapest call rates?
By using the “Call Back” feature. The "Call Back" technique is the cheapest option for making calls with your RoamingSIM. To make a "Call Back" call you need to use a special code. This code is *124*number#. For example, if you are dialling an Australian landline number 03 95635110 you would dial *124*61395635110#. When you press Dial or Send you will see a message on screen which says you are being "Called Back". Our service will then automatically call you back. Answer this call and you will be connected to the number you just dialled.
The second way to ensure you are accessing the cheapest rates is to check the RATES section of our website before you go or when you arrive in a country and familiarise yourself with our preferred carriers. When in Europe and the UK we have a flat rate, however rates in Japan, China, Singapore, India, New Zealand, Indonesia, Malaysia, Turkey, Philippines and Australia are now based by carrier. Preferential carrier rates must be used to get the lowest advertised rates.
What local numbers can I add to my RoamingSIM?
You can add local numbers from the following countries to your RoamingSIM. Prices for a local number start at AUD8.00 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of these requirements are below. Please view our Restrictions page for details.
NOTE: A recently imposed restriction by our number providers requires identification to be provided to RoamingSIM, in the form of a digital representation of a Government Issued ID from the country DID (local number) you wish to purchase accompanied by contact address, phone number and email, for the purchase of China, France, Germany, Greece, Hong Kong, Japan, Malaysia, Netherlands, Russia, Singapore, South Korea, Ukraine numbers. Please note: on rare occasions you may be required to provide ID for Australian local numbers also – this will depend on the provider issuing the local number - but you will be notified at time of purchase if required. This requirement has been put into effect to combat a growing level of worldwide telephony fraud, and is outside RoamingSIM's control. We apologise for any inconvenience caused.
Algeria
Argentina
Austria
Australia (you will be notified if ID is required)
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Korea South
Latvia
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
USA
Venezuela
Can I use RoamingSIM in Japan and South Korea?
Yes, RoamingSIM works in Japan and South Korea. However this requires a 3GSM (or
3G) mobile phone that supports WCDMA 2100.
In Japan you can choose either NTT DoCoMo or Softbank - Please note that in order to access our cheapest rates you will be required to use DoCoMo. In South Korea SK Telecom and KT Freetel offer WCDMA2100. Please check our COVERAGE page for more details on service providers in Japan and South Korea.
How can I be sure my phone will work where I am roaming?
Please check to make sure your phone operates on the frequencies supported in the destination country.
e.g. Australia operates on 900/1800
For 3G in Australia 3G 2100/3G 850/3G 900
How do I activate my RoamingSIM?
When your SIM card arrives, please go to ACTIVATE SIM and follow the instructions carefully.
How do I install my RoamingSIM?
Carefully remove the RoamingSIM card from it's packaging and insert into the SIM slot in the phone. All phones are different, so please refer to your phone's manual for detailed instructions.
What is my number?
When you receive your SIM you will need to go to our website to ACTIVATE SIM (this is a security measure). Upon activation your number is displayed on your account.
You can also check your number from your phone by simply dialling *123# and press call.
All my contacts are on my current SIM. How do I transfer them to my RoamingSIM card?
The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM to your phone. Do this. Now, switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the RoamingSIM card. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.
Does the RoamingSIM have a PIN lock?
Yes, by default it is 0000. However, it is possible to lock your RoamingSIM card by entering the wrong PIN number 3 times or more. If this occurs, you can find your PUK number on your SIM surround or please contact RoamingSIM Customer Support.
How do I make and receive calls?
For all incoming calls just answer your phone as you normally would.
For all outgoing calls, the SIM has two options, "Call Through" and "Call Back".
The "Call Through" technique works in selected countries, and incurs slightly higher rates. This is due to it being a more user friendly dialling experience. To make a call through, you must enter the plus sign (+), the country code e.g. 61 (Australia) and the number you wish to dial but always drop the first 0. Example: Australian landline Number 03 95635110 becomes RoamingSIM Global +61 3 95635110.
The "Call Back" technique is the cheapest option for making calls with your RoamingSIM. To make a "Call Back" call you need to use a special code. This code is *124*number#. For example, if you are dialling an Australian landline number 03 95635110 you would dial *124*61395635110#. When you press Dial or Send you will see a message on screen which says you are being "Called Back". Our service will then automatically call you back. Answer this call and you will be connected to the number you just dialled.
Can I have more than one local number associated with my SIM?
Yes for a small cost you can have up to 50 additional local numbers associated with your RoamingSIM card. These additional numbers can be from a combination of 60+ different countries and you can be contacted through all associated numbers. For list of countries please see question "What local numbers can I add to my RoamingSIM?".
How do I send a text message?
Same as you would normally, except always use international prefix of '+' country code, then the number you want to send the message to (remember to always drop the first 0).
How do I check my account balance?
You can view your account balance on your RoamingSIM account page or from your RoamingSIM phone dial *120# and press call.
Can I make emergency calls?
Yes. Wherever you are. 999, 911 and 112 all work.
Can I make a data connection (i.e. send and receive email/MMS/surf the internet)?
To use this feature you need to enter our APN (mobile access point in your handset).
If you are using one of our 'RoamingSIM Global' or 'iPad SIMs’, please use the following settings.
APN:speedidata.com
Username:speedidata
Password:speedidata
Can I track and manage my account online?
Yes you can. LOGIN to your account online. You can now:
- Purchase Additional numbers
- Remove and Renew additional numbers
- Add credit to your account
- View real time call records
Do I have to have a credit card to top-up my RoamingSIM?
RoamingSIM currently accept the following as payment methods:
How can I divert my existing mobile number to my RoamingSIM number before I travel?
You may divert your calls to your RoamingSIM either on your handset or by making a request to your usual carrier.
Please note this can only be done by activating your RoamingSIM local landline number, as Australian telco providers do not permit diverting for international numbers.
Any calls to your phone will now ring on your RoamingSIM phone. Please note that RoamingSIM have no control of the cost for forwarding your existing number to your new RoamingSIM number. While RoamingSIM will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new RoamingSIM number. Please note that you can only receive Voice calls NOT text messages sent to your existing mobile when your existing mobile is diverted.
How do I add credit to my Account?
You can do this via your account page on the RoamingSIM website under ADD CREDIT.
How much does it cost to receive SMS?
Receiving SMS to your RoamingSIM mobile number is FREE!
Will my RoamingSIM credit expire?
Yes, your credit will expire 365 days after the credit is purchased unless top-up / further credit is applied within that period.
Will my SIM & account expire?
Yes, call credit purchased before 8th July 2011 will expire after 6 Months unless top-up / further credit is applied within that period and there must also be at least one billable event eg: send a text message, make a quick call, data session or send an email.
Call credit purchased after 8th July 2011 will expire after 365 days unless top-up / further credit is applied within that period and there must also be at least one billable event eg: send a text message, make a quick call, data session or send an email.
After 365 days of no recharge (credit top up) the SIM card is terminated from the platform.
TIP: Even if you are not travelling, do a minimum top-up once a year and ensure you have at least one billable event in that period eg: send a text, have a data session, make a call or send an email to keep your SIM & account active.
How much will it cost family and friends to call me on my RoamingSIM?
Your RoamingSIM comes with a UK mobile number (+44 xxxx) which is also your SMS number.
Rates to call this number depend upon the chosen telecom provider and, as rates vary we are unable to provide you with an accurate answer. If you have a local Australian number attached to your RoamingSIM, this is the best way for friends and family to contact you at the lowest rates. It is also the lowest cost way to divert you existing mobile. Costs for this are also determined by your telecom provider. Australian local numbers are available to purchase at a nominal monthly fee.
If you are not using the local number facility, then often the best way for family and friends to contact you is by using a low-cost calling card to dial your international mobile number.
Please note text messages must be sent to the +44 UK phone number as you cannot text a landline number.
How do I set up voicemail?
Your SIM service includes full voicemail features. To ensure you are incurring the cheapest rate when accessing your voicemail use the “call back” feature to dial voicemail eg: Dial *124*333# and press call to set up personalised greeting, check and save/erase voicemail messages.
If you wish to use the “call through” feature (at slightly higher call rates) simply dial 333 and press call to set up personalised greeting, check and save/erase voicemail messages.
How can I apply for a refund?
Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines while roaming.
You may apply for a refund under the following circumstances:
Roaming Solutions can only process refunds for SIM cards that have been purchased directly from Roaming Solutions. If you have purchased from a retailer you must follow their refund process.
This does not apply to refunds for credit only which come via the RoamingSIM website.
1. You have not traveled and no longer require the SIM or credit.
- SIM must be returned unused still in the SIM card holder.
- A 25% administration charge will apply to total order amount (SIM plus credit)
2. You have encountered operational issues with the SIM while traveling.
SIM must be returned to Roaming Solutions.
Details must be advised in writing, including examples of issues encountered.
Roaming Solutions will use it’s discretion to identify the problem.
If the problem relates to the SIM card and it’s performance, a full refund for SIM and credit purchased will be awarded.
Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines while roaming.
If the problem relates to phone type or any other issue not related to the actual SIM performance, a refund will be given for the unused credit portion only. Every attempt will be made to identify the problem in order to give you the option of using the SIM on your next trip.
To apply for a refund of your SIM and/or credit time, please follow the below steps:
1. Send a detailed letter outlining the reasons for your refund request.
2. Enclose the SIM card and send letter to the below address:
Att: Refunds Department.
Roaming Solutions
Suite 6
69-71 Rosstown Rd
Carnegie Vic 3163
Australia
3. Allow 10 working days for refund to be processed.
4. Roaming Solutions will reply to your request with an outcome by email.
5. If a refund has been approved, the amount will be credited back to the credit card which was originally used for purchase.
Back to Top
RoamingDATA
- RoamingSIM Quick Start Guide
- RoamingDATA iPad Set Up Guide
- RoamingDATA SIM Set Up Guide
- RoamingDATA USB Internet Stick Userguide
- RoamingDATA Tips
What is RoamingDATA?
Our selection of RoamingDATA SIMs have data coverage in more than 200+ countries at significantly reduced rates. You can send emails, download documents/files or surf the web. Use the RoamingDATA SIM in your smartphone, laptop or tablet device.
How much does RoamingDATA cost?
Refer to our RATES section for latest pricing.
Where can I use my RoamingDATA?
In over 200 countries (refer to COVERAGE list)
Can I use RoamingDATA SIM in Australia?
RoamingDATA SIM will work in Australia, however as it is designed for a roaming product it is not advisable as rates will be more expensive than domestic internet. It is best to just use in Australia to set up and test your SIM before travelling. Refer to RATES schedule. TIP: When testing in Australia, manually select Vodafone to ensure you are accessing the cheapest available rates.
Why is a RoamingDATA SIM better than me using my current provider and their international Data Roaming Bundles/Rates?
You will save $$.
International data roaming (this is when you use your local provider’s SIM) gets very expensive when you utilise your current data rates when roaming. RoamingDATA SIM offers exceptional Pay As You Go (PAYG) rates for UK, Europe, Japan, China, Singapore, India, New Zealand, Indonesia, Turkey and Australia. Competitive PAYG rates are also available for all other countries. Always check the rates in each country before using and ensure you are using our preferred carrier. Purchasing a RoamingDATA SIM also doesn’t lock you into a contract so you only use as required.
What type of device can the SIM be used with?
You can use the sim with any GSM enabled device that supports data. This includes Smartphones, iPADs and LapTop computers.
Ensure you have the APN settings correct.
Note that Blackberry email may not fully work although internet browsing will.
Can I use the RoamingDATA SIM to make phone Calls?
Yes. As long as you are using it with a compatible device ie: standard or microsim requirement. NOTE: If taking the SIM in and out of your laptop/tablet you will be required to renter APN settings each time.
What is an “unlocked” Mobile Broadband Stick?
"Unlocked" means you can use any Data SIM, it is not locked to any one carrier.
What are Pay As You Go (PAYG) Rates?
These are the low rates we have negotiated for you. Check RATES page for details.
How do I use this with my laptop?
You can use by tethering with your smartphone, an unlocked mobile broadband USB internet stick/dongle (available from RoamingSIM BUY page) or some laptops or tablet devices accept a sim card directly.
Does my Credit Expire?
Yes, call credit purchased before 8th July 2011 will expire after 6 Months unless top-up / further credit is applied within that period and there must be at least one billable event eg: have a data session or send an email.
Credit purchased after 8th July 2011 will expire after 365 days unless top-up / further credit is applied within that period and there must be at least one billable event eg: have a data session or send an email. Activity alone such as calls/SMS/data session does not alter the expiration date, there must be a credit top up also.
After 365 days of no recharge (credit top up) the SIM card is terminated from the platform.
Can I view my data usage?
Yes, data usage can be viewed from your account page https://www.roamingsim.com.au/Administration/Login.aspx
How do I check my data usage?
Login to your account page https://www.roamingsim.com.au/Administration/Login.aspx
Select from the right hand side – Call History, enter date range and select Display History
What currency is the balance in?
The home currency is Euros but this will be converted to AUD at the daily exchange rate in the My Account areas of our website.
How is the data rate charged?
Data is billed in minimum 100kb increments, so if, for example, you use 50kb in a session your charge will be 100kb
How do I know how much data I will need?
Refer to DATA CALCULATOR Tab on home page
How much data will I use to view my emails?
Refer to DATA CALCULATOR Tab on home page
Will my email address be the same?
Yes, your email address remains the same.
What is an APN?
It is a Mobile Access Point. You can find this on your mobile phone handset. The APN settings for your RoamingSIM can be found on the Quick Start Guide.
How long will it take to receive my SIM?
The delivery options are as follows:
- AUD7 Standard by Express Post (allow 5 business days)
- AUD12 Express by Toll Priority Courier (allow 2 business days)
- AUD 10 New Zealand Express by Toll Priority Courier (allow 2 business days)
- AUD 35 International Express by Toll Priority Courier (allow 5 business days)
Please note that all quoted delivery times are from date of your order. Orders placed over weekends and public holidays (which affect Melbourne) will be processed the next business day. RoamingSIMs dispatch centre is based in Melbourne Australia. The processing of orders is based on local time. For Express shipping, it is advisable to provide a business address where possible so that that the courier may obtain a signature as proof of delivery. If a residential address has been advised, the documentation will be left in the letter box or in the safest possible place.
Can I purchase a RoamingDATA SIM from a retail outlet?
The combined voice and data SIMs are available at retail outlets.
What do I do if I lose my RoamingDATA SIM card?
If you lose your SIM, please contact our Customer Support immediately.
Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact Customer Support who will transfer the credit from your lost SIM, to your new SIM.
RoamingDATA REFUNDS:
How can I apply for a refund?
Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines while roaming.
You may apply for a refund under the following circumstances:
Roaming Solutions can only process refunds for SIM cards that have been purchased directly from Roaming Solutions. If you have purchased from a retailer you must follow their refund process. This does not apply to refunds for credit only which come via the RoamingSIM website.
To apply for a refund of your SIM and/or credit time, please follow the below steps:
1. Send a detailed letter outlining the reasons for your refund request.
2. Enclose the SIM card and send letter to the below address:
Att: Refunds Department.
Roaming Solutions
Suite 6
69-71 Rosstown Rd
Carnegie Vic 3163
Australia
3. Allow 10 working days for refund to be processed.
4. Roaming Solutions will reply to your request with an outcome by email.
5. If a refund has been approved, the amount will be credited back to the credit card which was originally used for purchase.
Back to Top